Production times are based on current capacity and are subject to revision at the time the order is placed. Production begins the day after a complete order is received, with usable artwork and credit approval. Orders and/or artwork received after 3 p.m. CST are considered received the next business day. If a proof is requested, production will begin after the proof is approved.
Changes and Cancellations
All orders received are considered firm. Cancellations must be in writing and will be charged a minimum fee of $45.00(V) and are subject to all incurred costs, including setup, plate and art charges. An order cannot be cancelled once printing has begun. All changes to an order must be in writing and any charges incurred to make that change are billable.
Every order is subject to 10% over or under the quantity ordered and will be billed accordingly. You may request exact quantities for an additional 10% charge.
PMS Color Match
Due to the different printing processes used and the various surfaces printed on, exact PMS matches cannot be guaranteed. Colors of products illustrated in the catalog are approximations.
Rushes, if available, cannot be quoted until the order is received and artwork and credit is approved. If you have an event date, make sure it is clearly noted on your purchase order. You will be contacted if there will be extra charges or if expedited shipping is necessary to meet your event.
Shipping charges are always additional. Incorrect or incomplete shipping addresses will incur additional charges. Shipments to multiple locations and special packaging are available for an added charge. Call for pricing.
Please refer to the following guidelines when sending electronic artwork. We accept PC or MAC.
For graphics and text, use Adobe Illustrator (CS3 or below). Save as an EPS or AI file. Convert all text to outlines by selecting ‘Create Outlines’. This eliminates our need to have your fonts. If your file contains a raster image, make sure the resolution is set at 600 dpi. Text should be 800 dpi.
For photographs or photo-type files, use Adobe PhotoShop (CS3 or below). Save as a TIFF or EPS file. Resolution should be at 600 dpi for color images at 100% of final size. 4-color process images should be CMYK color mode, not RGB. Converting RGB or Pantone files to CMYK may cause colors to shift.
Use Corel Draw (version 10 or below) for graphics and text. Export as an EPS file. Convert text to outlines by selecting ‘Convert to Curves’. This eliminates our need to have your fonts.
For Quark Express (5 or below) save as an EPS file and be sure to enclose all images. Include all font files (printer and screen fonts). When adding images to your layout (‘Get Picture’ option), make sure the resolution is set at 600 dpi. Send all images imported into your Quark file. Text should be 800 dpi.
We can use PDF files for 1-color imprints only. We cannot use screened PDF’s. Send the file as 100% Black and advise the screen percentages we should assign to the image. Word documents are not acceptable as artwork.
Always fax a hard copy of your e-mailed artwork. Sometimes files become corrupt and the received art is not exactly as sent. We should always have a hard copy to verify the artwork is correct.